Textcare Pro
Proactive care – powered by AI
AI that helps your doctor prevent what’s next
Predictive care for your highest risk members
AI that stops high cost claims before they start
TextCare Pro’s AI-guided insights help providers intervene earlier with the patients who need them most.
50% of healthcare costs come from 5% of employees.
The key? Engage early, often, and effectively.
Healthcare has no shortage of data, but it’s rarely in the right hands at the right time. Unmanaged chronic conditions and fragmented care make high-risk employees both costly and hard to reach.
With TextCare Pro, patient data is no longer siloed — it’s an asset. By combining advanced analytics with proactive outreach, we turn years of fragmented data into clear, actionable insights that help providers engage patients early, close care gaps, and prevent costly acute events before they happen.
Your Team Doctor
24/7 access to the same virtual primary care, behavioral health, and chronic condition management providers available via text, phone, or video chat.
AI-Powered Analytics
Real-time, 360-degree view generated from claims, labs, HIE data, risk scores, and social determinants of health.
Proactive Intervention
For patients with an RUB of 3+, providers can conduct proactive outreach and intervention to support the care plan.
Seamless Referrals
Data-driven recommendations to high quality, high-value specialists, benefits navigation, and regular follow-up with higher-risk patients to ensure adherence to care plans.
The Impact
“We have employees who literally owe their lives to their One to One Health provider. Because of TextCare Pro, they have caught things early like cancers or high blood pressure that could have resulted in a heart attack.”
Director of Human Resources, TextCare Pro Member
How It Works
Two layers of care, one complete solution
With TextCare Pro, all members get on-demand access to their care team. Complex members are supported with additional intelligence to optimize outcomes.
Layer 1: Foundation
24/7 access + dedicated relationships = accessible concierge care for all
Layer 2: Intelligence
AI-powered prevention for high-risk + deep health history insights
The Intelligent Care Manager (ICM) transforms data into clinical action.
ICM delivers real-time insights directly to our providers by unifying information from sources like claims, labs, and Health Information Exchanges (HIEs). This allows our care team to prioritize treatment, personalize every interaction, and proactively manage your population’s health.
Use Cases
Here for your team when they need it, and before.
It starts with hello.
Remove the hassle of meeting a new provider with every telehealth visit. Starting day one, members get connected with their dedicated, full-time provider and care team, ensuring consistent, relationship-based care.
Need care now? We're here 24/7.
Whether it’s prescriptions being sent straight to your pharmacy or quickly assessing a child’s late-night fever, we’re here for you. Plus, our team will always be sure to follow up and check in on your recovery.
- Primary care
- Mental health
- Acute care
- Prescriptions
- Chronic conditions
- Referrals, powered by Garner
Never let something serious slip by.
With the Intelligent Care Manager (ICM), our providers are able to catch critical issues others might miss, allowing them to manage risk and deliver proactive care. This ensures members receive the exact treatment needed to stabilize chronic conditions and prevent costly crises before they even begin.
Stop guessing what’s next.
Our model ensures guaranteed clinical continuity following every conversation. This eliminates all uncertainty for the member, ensuring they are actively supported through their entire care journey.
Supporting you when it matters.
By analyzing population data, we pinpoint the highest-risk members. Our providers then initiate outreach with our Health Intelligence Report, ensuring early intervention prevents escalation and reduces future high-cost claims. For the patient, this means they are informed, confident, and in control of their health journey.
Case Study
Real relationships. Smarter care.
Savings of over $4,000 per member.
In 2022, a national trucking company partnered with One to One Health to tackle two challenges: low engagement and rising healthcare costs. Through the partnership, they gained a full-time nurse practitioner dedicated solely to its workforce. That provider, Mary Jo Blanton, quickly became the perfect fit. “Mary Jo just gets us,” says HR leader Melissa Pirtle. With after-hours and weekend availability, employees can reach Mary Jo or a member of the care team within five minutes—by text, voice, or video.
Using population-level insights through the Intelligent Care Manager, Mary Jo meets with high-risk employees to review results, identify care needs, and offer clear guidance. For many, it’s their first meaningful healthcare interaction in years. They saw stronger engagement, earlier intervention, and a clear path toward lowering long-term healthcare costs with the addition of TextCare Pro.
“With One to One, I get at least 30 minutes for conversations (as opposed to a few minutes with a primary doctor). I get to delve in, build relationships, and educate patients about their health.”
— Mary Jo Blanton, DNP, APRN, FNP-BC, One to One Health Provider$4,080
Per member per year (PMPY) savings for participants
48%
of very high risk members engaged
$70,965
PMPY savings for very-high-risk participants
55%
of eligible members engaged between March 2023-2024
Case Study
Jane was headed for catastrophe.
TextCare Pro changed course.
For years, Jane’s complex health issues were left unmanaged—a high-risk member isolated by a $5,000 deductible. TextCare Pro broke down that barrier.
Jane’s relationship with her provider began simply: through a text message. This low-friction access and the consistent, dedicated relationship built a bridge of trust. Her provider, Mary Jo, didn’t just wait for questions; she proactively used Jane’s health profile to guide her through medication adjustments, lab orders, and lifestyle changes, stabilizing her A1C. Jane finally received continuous, comprehensive support from a trusted care team, proving that simplicity is the key to engaging the highest-risk members.
73
Conversations
25
Encounters
7
Lab Reviews
4
Specialist referrals
“I had an employee tell me that when she got sick, Mary Jo called and checked on her more than her mother did. She truly cares, which is absolutely amazing. We tell people, ‘You better do it, because Mary Jo is going to call you.’”
— Melissa Pirtle, Bennett Human Resources LeaderROI For Enterprises
Top-Down Benefits for
Your Organization
Overall Program:
$2,235
Enterprise TextCare Pro PMPY Savings
TextCare Pro Specific:
$17,664
Average annual savings per engaged high-risk member.
7x
Higher utilization compared to other telehealth options.
$70,965
Savings for very high-risk members.
94 NPS
That’s more than 13× higher than the average health plan and 5× higher the biggest telehealth company—TextCare Pro delivers a truly world-class experience that stands in a league of its own.
TextCare Pro Specific:
$17,664
Average annual savings per engaged high-risk member.
$70,965
Savings for very high-risk members.
Engagement rate among high-risk population.
Frequently Asked Questions
We sweat the details so you don’t have to.
Healthcare doesn’t come with a user manual. But these are the questions we hear most, answered by the people who know it best.
TextCare Pro is proactive, primary care (not fragmented telehealth). Members get on-demand, ongoing support with a provider they know and can build a relationship with. Further, we empower our clinicians with optimized insights to give you the right care, at the right time. We use AI to deepen the patient-provider relationship – not replace it.
Employers typically see better managed complex and high risk members, reduced in person care (ER, urgent care, specialist) spend, and fewer missed workdays. Ultimately, high-touch, high engagement care. The result is lower total cost of care and a healthier, more productive workforce.
Implementation is turnkey. We handle onboarding, communication, and integration with existing benefits. Employers get dedicated support, reporting, and continuous optimization.
Messages are answered by fully-employed, One to One Health licensed clinicians and care teams trained in primary care and care navigation. It’s real medical expertise—not bots or outsourced call centers.
Everything from everyday primary care needs to chronic condition management and care coordination. If it impacts your health, TextCare Pro is designed to help guide or resolve it.