Your care team is always within reach.
TextCare is a 24/7 on-demand healthcare platform accessible by text, secure app, phone or video — providing access to care wherever and whenever you need it.
How TextCare Works
Our care team can help you with
prescriptions.
preventive care.
mental health.
primary care.
navigation.
24/7 care in under 5 minutes.
Your team is made up of full-time One to One Health employees—no contract networks or one-off interactions.
Message. Video. Call.
Modern care with a familiar touch. We’re like having a doctor in the family—always just a text or call away.
Integrated benefits navigation.
Activate your full benefits package. We guide and refer you to the services you already have access to.
These are the healthcare relationships we’re building.
“I feel like while we’re texting that I’m communicating with a friend who’s a doctor or in the actual doctors office. I LOVE it!!!”
“I have deeply enjoyed using TextCare. Financially it’s a game changer and all the nurses and doctors are so great and quick to respond!”
“I sing your praises to coworkers and friends. Please don’t ever stop being awesome.”
“It’s literally the best thing ever. I will use it as my first step when looking for a solution to any healthcare issues that arise. I’m so grateful that this service is available!”
“Jen was wonderful when our family was sick. She went above and beyond and followed up to check on us regularly. I would highly recommend!!!”
“TextCare is amazing! They respond quickly. They follow up. I have been saved from PC visits as well as urgent care visits. Best service around!!”
“Simply the BEST!!!”
“As someone with chronic conditions, having TextCare has been life-changing. Having a medical team who knows my history just a text away gives me such peace of mind. I’ve avoided at least three ER visits this year.”
“I love this service. So easy to communicate and get things done!”
“Trish has been a godsend for our family. She remembers details about our medical history and always follows up.”
“I was able to get a same-day appointment with a dermatologist through TextCare. I’m still amazed at how easy it was. Thank you!”
“TextCare has become my first stop for any health concern. The providers are so thorough and I love that they check in days later to see how I’m feeling.”
“TextCare has completely changed how I manage my healthcare. No more waiting rooms, taking time off work, or scheduling hassles. I just text my concerns and get professional medical advice within minutes.”
“Getting refills from my PCP was always such a hassle. TextCare makes it so simple and fast. I’m beyond grateful.”
“I can’t tell you how amazing it is to have this resource. Makes healthcare so much less stressful knowing I can just send a text and get help!”
“Ashley was extremely helpful and informative. I felt like I was speaking with a friend about my health concerns!”
“Sarah has helped me through several health issues this year. It’s amazing to have someone who knows my history and genuinely cares.”
“Thank you, Dr. Wilson, for always being so thorough and caring. It feels like having a doctor in the family.”
TextCare is improving access to healthcare. Making it the care you need when you need it.
Your data in one secure place.
Seamlessly integrates claims, labs, EHR data, risk scores, and social determinants of health.
Only the best for our patients.
Automatically identifies and ranks the most valuable intervention opportunities for each patient.
Smart provider workflows.
Equips healthcare teams with guideline-backed recommendations during interactions.
Outreach on a first-name basis.
Generates priority patient lists for proactive care coordination.
Plays nice with your enterprise.
Works alongside our TextCare platform or as a standalone solution for enterprise clients
Relationships first, always.
Maintains the human connection while leveraging advanced analytics to drive better health outcomes.
Member Stories
Hear from those who’ve experienced the difference.
Frequently Asked Questions
We sweat the details so you don’t have to.
Healthcare doesn’t come with a user manual. But these are the questions we hear most, answered by the people who know it best.
Unlike traditional telehealth where patients connect with random providers for one-off visits, TextCare connects members with a dedicated care team who gets to know them over time. Our members text the same providers repeatedly, building genuine relationships and creating continuity of care. With 7× higher engagement rates than traditional telehealth, TextCare delivers concierge-level care at scale, including proactive follow-ups and coordination with in-person care when needed.
TextCare connects you with a dedicated care team who gets to know you and your health history over time, unlike traditional telehealth where patients connect with different providers for one-off visits. Our members text the same provider repeatedly, building a genuine relationship and creating continuity of care.
All messages are answered by our full-time clinical staff. Care teams include physicians, nurse practitioners, physician assistants, nurses, medical assistants, and care navigation specialists. You will have a dedicated care team who gets to know and your health history.
TextCare is available to all eligible employees and members of their households, from infancy through adulthood. The service is employer-funded, meaning there is no cost to you or your family members for using TextCare. While prescriptions, labs, imaging, and in-person care may have associated costs based on your insurance, the TextCare service itself is completely free to use as often as you need.
Getting started is simple. Once your employer activates TextCare, you’ll receive a welcome text and email with your dedicated TextCare number and app link. Simply save this number in your contacts or download the app and message whenever you need care. During your first interaction, you’ll be asked to complete a brief health history form that takes just a few minutes. After that, you can message for any healthcare need, 24/7, and receive a response within minutes from your care team.