Your care team is always within reach.

Unlike traditional telehealth where patients connect with random providers for one-off visits, TextCare connects members with a dedicated care team who gets to know them over time. Our members text the same providers repeatedly, building genuine relationships and creating continuity of care. With 7× higher engagement rates than traditional telehealth, TextCare delivers concierge-level care at scale, including proactive follow-ups and coordination with in-person care when needed.

Clients implementing TextCare typically see significant cost savings through reduced ER and urgent care visits, with 80% of users reporting they avoided an emergency or urgent care visit. Our data shows average savings of $1,142 in avoided in-person care costs per engaged member annually, with additional value from improved productivity, reduced absenteeism, and strengthened employee retention. Detailed quarterly reports track utilization, engagement, and outcomes to quantify your return on investment.

Implementation is straightforward with minimal administrative burden. We handle the onboarding process, including secure eligibility file transfers, welcome messages, and employee education. Our dedicated client success team works with you to develop a customized communication strategy that drives engagement. We provide comprehensive promotional materials, ongoing outreach to employees, and regular utilization reporting to ensure program success.

All messages are answered by our full-time clinical staff. Care teams include physicians, nurse practitioners, physician assistants, nurses, medical assistants, and care navigation specialists. Each employer is assigned a dedicated care team who gets to know your company and your people. During regular hours, employees text with their dedicated providers; after hours, they receive the same high-quality care from our on-call team with full access to their medical records and conversation history.

TextCare successfully treats over 90% of health concerns virtually. Our providers diagnose and treat acute conditions, manage chronic diseases, refill prescriptions, order and review labs, provide referrals to specialists when needed, and answer general health questions. For situations requiring in-person care, we help navigate patients to high-quality, in-network providers. While TextCare isn’t appropriate for emergencies, it serves as the ideal first point of contact for virtually any health concern.

TextCare is available to all eligible employees and members of their households, from infancy through adulthood. The service is employer-funded, meaning there is no cost to you or your family members for using TextCare. While prescriptions, labs, imaging, and in-person care may have associated costs based on your insurance, the TextCare service itself is completely free to use as often as you need.

Getting started is simple. Once your employer activates TextCare, you’ll receive a welcome text and email with your dedicated TextCare number and app link. Simply save this number in your contacts or download the app and message whenever you need care. During your first interaction, you’ll be asked to complete a brief health history form that takes just a few minutes. After that, you can message for any healthcare need, 24/7, and receive a response within minutes from your care team.